National support · +27 (0)11 000 0000 · sales@ittree.co.za
Partner & support
From enquiry to deployment
How a procurement conversation with ITTree typically runs, how our partner network works, and how to reach us once you're a customer.
Grow your software business with ITTree
Are you an IT reseller, consultant, MSP or technology provider? Work with us to deliver specialist software solutions to your customers.
Resell ITTree software
Access our solutions and commercial support to bring Faronics, VeraLab and IDERA to your own customers.
Refer an opportunity
Introduce a client and we'll handle the rest, with a referral arrangement in place.
Work with our specialists
Get technical, licensing and vendor support on a deal you're already running.
Partner login — existing partners access pricing and deal registration through the ITTree partner portal (Zoho CRM portal), linked from the top bar once activated.
Procurement process
The same four steps whether you're a single school or a multi-campus university.
01 — Enquiry
Tell us your institution, fleet size and which software you're interested in — Faronics, VeraLab, IDERA, or something else entirely.
02 — Needs & licensing review
We map your environment against the right product mix and licensing tier, including education pricing where it applies.
03 — Quote & procurement paperwork
Formal quote, and any documentation your procurement office needs to process the order.
04 — Deployment & training
Phased rollout, staff training, and support through to full cut-over.
Contact & support channels
SALES ENQUIRIES
sales@ittree.co.za
SUPPORT (EXISTING CUSTOMERS)
support@ittree.co.za · log a ticket online
CLIENT PORTAL
Invoices, quotes, payments & statements (Zoho Books portal, linked when activated)
PHONE
+27 (0)11 000 0000
PARTNER / RESELLER LOGIN
Existing partners — access pricing & deal registration
ZOHO CRM WEB FORM
Request a quote
The Zoho CRM web form is embedded here. Fields: name, institution, email, phone, interested in (Faronics, VeraLab, IDERA, not sure yet / something else) and a description of your environment (approximate fleet size, current tools, timeline). Each enquiry becomes a lead in Zoho CRM.
Support · Existing customers
Log a support ticket
Having trouble with a product ITTree supplied? Log a ticket and it goes straight to the ITTree support desk, with a ticket number emailed to you.
1
Submit the form
Tell us the product and what's happening.
2
Get a ticket number
Confirmation and reference sent to your email.
3
An engineer picks it up
Updates arrive by email; reply to add detail.
4
Track it any time
Use the link in your confirmation email to check its status.
System down? Log the ticket as Urgent, then call +27 (0)11 000 0000.
ZOHO DESK WEB FORM
Ticket form
The Zoho Desk web form is embedded here. Fields: name, email, institution, phone, product (Faronics On-Premise, Faronics Cloud, VeraLab, IDERA, other software), category (technical issue, installation & deployment, licensing & renewals, how-to question, other), priority (Low, Medium, High, Urgent), subject, description and attachment. Each submission becomes a ticket in Zoho Desk.